Your satisfaction is our number one priority. If you receive any products that
are damaged or faulty, we will happily organise an exchange for you.
You may return damaged or faulty goods within 14 days of receipt. If a product
is later deemed to be faulty, normal warranty conditions for that product apply.
It is the recipient's responsibility to incur all costs and to follow warranty
instructions as stated on the product warranty card as specified by the manufacturer
In the event that you receive a defective or damaged product, a replacement
will be dispatched (subject to availability) once we receive the faulty return,
at our cost. We reserve the final right to determine if a product is actually
In the event that you are not happy with the product or it wasn't what you
expected, you may return it within 21 days of receipt. Returned items must be
unused and in original packaging. We will refund the original product price
via the original method of payment. Refunds can only be made once we have received
the return item. Shipping costs are not refundable.
It is your responsibility to ensure the goods are adequately packaged to
ensure that they are not damaged during return transit.