Your satisfaction is our number one priority. If you receive any products that are damaged or faulty, we will happily organise an exchange for you.
You may return damaged or faulty goods within 14 days of receipt. If a product is later deemed to be faulty, normal warranty conditions for that product apply. It is the recipient's responsibility to incur all costs and to follow warranty instructions as stated on the product warranty card as specified by the manufacturer (if applicable).
In the event that you receive a defective or damaged product, a replacement will be dispatched at our cost (subject to availability) once we receive the faulty return. We reserve the final right to determine if a product is actually faulty.
In the event that you are not happy with the product or it wasn't what you expected, you may return it within 21 days of receipt. Returned items must be unused and in original packaging. We will refund the original product price via the original method of payment. Refunds can only be made once we have received the return item. Shipping costs are not refundable.
It is your responsibility to ensure the goods are adequately packaged to ensure that they are not damaged during return transit.